Our culture is centered on attracting and retaining the best BPM specialists in the Industry. We’re strategic, results-oriented thinkers with extensive real-world experience and great technical skills.
We have the perfect combination of proven processes and exceptional people. Very smart, creative, strategic thinkers work for Knowledge Rules. Increasingly, we attract the best & the brightest because of our reputation and because Knowledge Rules is a great place to work.
Along with providing a very competitive benefits package – that includes great health care, profit-sharing, personal freedom, and even disability insurance – we offer a flexible, “virtual” working environment and a system that encourages career development and rewards performance.
Knowledge Rules is a great company to work with … and a great place to work for.
top of pageKnowledge Rules provides customized services that pick up where Pegasystems training leaves off. We assess the unique needs of your organization, provide a long-term plan that shows all the ways that Pegasystems can be used to achieve your varied business goals, and we help you set that plan in motion.
As the most experienced third-party Pegasystems consulting practice in the world – and an authorized Pegasystems partner – Knowledge Rules is uniquely positioned to unleash the full power of Pegasystems for your organization … and to show you how this innovative software can help you achieve your business goals in ways you never imagined.
Knowledge Rules bridges the gap between IT and business functions with Pegasystems “Built for Change” BPM technologies and our own proprietary methodologies to assess, develop and implement BPM solutions for your company.
Knowledge Rules has core competencies in all three generations of Pegasystems technologies: Mainframe PegaCHECK/PegaCARD, PegaWORKS/PegaCRM and PRPC.
The company was founded in 2003 by a group of thought leaders in the BPM industry. The three founders had extensive experience with Pegasystems, some both as employees and as customers. Knowledge Rules quickly attracted major clients and now has offices in Philadelphia, Boston and the United Kingdom.
Having worked primarily with Fortune 1000 companies in the health care, insurance and financial services industries, Knowledge Rules has expanded our offerings to different industries and companies of varying size. For all of our clients, we deliver real, measurable results.
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Knowledge Rules provides expertise to organizations that are building, enhancing, and/or supporting mission-critical BPM applications in a broad range of industries.
Our professionals combine deep vertical industry knowledge with an in-depth understanding of the available technologies to implement sophisticated systems that deliver real benefit and competitive advantage. The professionals on our teams combine end user and technical skills with a results-oriented mindset. Customer success is a mandate that we take seriously. At Knowledge Rules, our Brand Mission is, “We help YOU do it great.”
Teamwork is a primary value of Knowledge Rules. We look to leverage the unique skill sets of our valuable team members to create the Knowledge Rules difference. We share our skills, knowledge and time to deliver superior value to our customers, and in return we share the rewards with our staff. In addition to a competitive salary, we offer comprehensive generous benefits and allowances specific to your country of employment. These include such things as private healthcare, generous paid time off allowance, pension/401(k) and profit sharing.
If you want to be part of a winning team and deliver world-class solutions to clients, please contact us.
top of pageKnowledge Rules is led by a strong, experienced management team with deep and unique experience in BPM generally and Pegasystems in particular.
The team is made up of thought leaders, innovators and people with real-world management experience.
Ronald Rock, Chief Executive Officer
Eugene A. Bonte, Chief Operating Officer
Tim Panagos, Chief Business Technologist
Elaine Eckert, Chief Financial Officer
Richard Smith, Executive Vice President, Consulting Services
David Koopman, Executive Vice President, Sales and Business Development
Charles Paumelle, Executive Vice President and Managing Director, EMEA
Steve Ketteringham, Business Technology Director, EMEA
Anne Morgan, Consulting Operations Director
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Ronald Rock, Chief Executive Officer
Ron is responsible for overall operations of Knowledge Rules and the development of new business. Prior to founding Knowledge Rules, Ron was CEO of EMS360, Inc., a consumer marketing company specializing in portfolio targeting, segmentation and one-to-one marketing programs for Fortune 1000 companies.
From 1998 to 2000 Ron was Executive Vice President of Pegasystems (Nasdaq: PEGA) in charge of business development, marketing, product development, training, customer appreciation programs and partnerships.
From 1994 to 1998, Ron was Vice President of eCommerce at Advanta Corporation (currently Fleet), the 6th largest issuer of Visa/MasterCard where he was a Pegasystems customer responsible for launching new products and integrating them with the existing Pegasystems CRM platform.
From 1992 to 1994, Ron was a senior executive at Kelly Services (Nasdaq: KELYA) where he was responsible for strategic business and product development in the emerging auxiliary labor market space.
Ron earned a Bachelor of Science in Accounting from LaSalle University in Philadelphia PA.
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Eugene A. Bonte, Chief Operating Officer
Gene is responsible for the internal business planning of the company as well as lending his years of operations expertise to key accounts by providing executive oversight to strategic programs. Prior to founding Knowledge Rules, Gene has been an independent executive consultant working with seed-stage companies including a year as interim CEO at QTL Biosystems in Santa Fe, New Mexico.
From April 1996 to 1999, Gene was Vice President of the Market, Strategy, and Delivery Division at Pegasystems Inc. in Cambridge, MA. During his tenure, the company completed a successful IPO and grew from $22 million in 1995 to $76 million in 1999.
In 1988, Gene was a founder of Object Design, Inc., (eXcelon Corporation, NASDAQ: EXLN) which was acquired by Progress Software. While at Object Design, he held a number of executive positions in marketing, product management and finance. In 1994, Inc. Magazine recognized the company as the fastest growing privately held company in the United States. The company raised over $36 million from venture and corporate partners.
Gene earned a Bachelor of Science in Political Economics from Johns Hopkins University and an M.B.A. from Harvard Business School.
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Tim Panagos, Chief Business Technologist 
Tim is responsible for staff development and dissemination of best-practices globally. He is focused on process improvement, solution design, community-based knowledge management, and the development of intellectual property which speeds delivery and ensures product quality. Before Knowledge Rules, Tim provided strategic BPM consulting to companies ranging from Fortune 100 companies like Citibank to sector innovators such as Sentient Jet. He also managed PegaTRICKS.com, the first online community for developers of Pegasystems-based, business process automation solutions.
From 2003 to 2005, Tim was Managing Partner of The MOT Group LLC, a provider of advanced development services for Fortune 1000 companies implementing Pegasystems’ PRPC suite of rules-based, BPM solutions.
From 1994 to 2003, Tim was a leader in product development at Pegasystem in roles ranging from field engineering to product management to systems design. His most recent position as Director of Technology Evolution focused on bridging the gap between the PegaWORKS and PRPC product-lines and working with innovating customers to explore the implications of the new BPM/BPA architectures in their businesses.
Tim studied computer science at the University of New Hampshire and earned a Masters of Science in the Management of Technology issued jointly from the Sloan School of Management and the School of Engineering at the Massachusetts Institute of Technology.
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Elaine Eckert, Chief Financial Officer
Elaine is responsible for the financial and accounting functions of the organization. She brings over twenty-four years of experience in financial management and operations management to the company.
Prior to joining Knowledge Rules in 2006, Elaine worked at ADVISORport, Inc., as the Vice President of Operations where she directed the billing operations and managed the policy and procedure process for all operational areas.
From 1997 to 2000, Elaine was a Director for Prudential Insurance where she oversaw the operations for various departments within the Individual Insurance Group consisting of approximately 350 people.
Prior to Prudential, Elaine spent fourteen years at Verizon where she held positions in various capacities, including financial reporting, external reporting and operations management. She also was at Arthur Andersen’s Philadelphia office where she was in the Emerging Business division.
Elaine is a graduate of LaSalle University with a B.S. in Business Administration and is a CPA in the Commonwealth of Pennsylvania.
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Richard Smith, Executive Vice President, Consulting Services
Richard works with some of Knowledge Rules’ most challenging accounts, bringing expertise in technology and business process reengineering to solve complex problems in both financial services and health insurance verticals. Prior to founding Knowledge Rules, Richard spent 20 years, as a founding employee, at Pegasystems where he played a variety of roles over his distinguished career. His most recent roles include Director of Professional Services and Director of e-Merging Services where he was responsible for migrating customers from Pegasystems legacy mainframe and VAX systems to its Unix-Based client service offering. Additionally, Richard was a senior leader on the project to develop the application for Pegasystems’ newest BPM product, PRPC. During his tenure, Richard worked extensively with Pegasystems’ largest customers and technologies spanning the full range from IBM mainframes, DEC VAX and Unix operating systems.
Richard earned a Bachelor of Science in Economics from Harvard University.
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David Koopman, Executive Vice President, Sales and Business Development
Dave is responsible for sales and business development with a focus on ensuring that each account is highly satisfied with the results from each project. Prior to joining Knowledge Rules, he spent five years at Pegasystems spearheading their entrance into the healthcare market – focusing on Business Process Management and Customer Relationship Management applications. During this time he led cross-functional teams resulting in the acceptance of over 15 mission-critical applications across major payers including 12 Blue Cross Blue Shield Plans.
From 1994 to 1997, Dave worked at Telespectrum, a multi-center outsourced services organization where he served as director of business development focusing on the healthcare and financial services industries.
Dave spent seven years, from 1988 to 1994, in the coated thin films industry where first he was the worldwide sales director for MPI, then in 1992, was a co-founder of Reflex Technologies, a successful start-up provider of specialty insulation materials for aerospace medical equipment and cryogenic applications.
Dave earned a Bachelor of Science degree in Business Administration from Babson College.
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Charles Paumelle, Executive Vice President and Managing Director, EMEA
Charles is responsible for developing and managing Knowledge Rules business in the United Kingdom and Europe. Prior to joining Knowledge Rules, Charles was Head of Online at Dell where he led growth of B2B internet sales. From 2000 to 2003, Charles was Global eBusiness Manager for Shell Petroleum’s LPG division.
Charles also spent 6 years at Pegasystems from 1995 to 2000 in various sales and marketing management roles in EMEA. He helped Pega establish a foothold in continental Europe by signing new customers and opening new geographies and industries.
Charles earned a Masters in Business from Audencia Nantes (France) and Trinity College Dublin (Ireland) and is a Six Sigma practitioner.
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Steve Ketteringham, Business Technology Director, EMEA
Steve is responsible for the technical delivery and architecture vision for the European region. Prior to joining Knowledge Rules, Steve spent 8 years at Pegasystems from 1995 to 2003. During this period, Steve worked in a number of roles, including technical sales support manager and European product development manager where he established an applications development team to design and build core application components of the product suite.
In addition to these roles, Steve held the position of Design Architect for customer applications where he was responsible for designing high performance, robust and testable solutions in a variety of vertical markets including, credit card, private banking, call center, and money transfer.
Steve has experience in implementing solutions across multiple platforms including SUN, AIX, and Microsoft. Prior to Pegasystems, Steve spent 15 years as an engineer in the design, development, testing and support of systems and components at Tristate Technologies, TIS / Mysis, MainDec, and IDEA.
Steve studied Electronics and Computer Engineering in college (Higher National Diploma).
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Anne Morgan, Consulting Operations Director
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EXPLOSIVE GROWTH IN PEGASYSTEMS BPM SOFTWARE FUELS RAPIDLY EMERGING MARKET FOR KNOWLEDGE RULES
Pega Services Partner, Knowledge Rules, makes Inc. Magazine’s 2009 List of the Fastest Growing Private Companies
Philadelphia, PA – December 17, 2009 – Knowledge Rules, Inc., a leading business process management service provider, announced today that increasing adoption of Pegasystems product offerings is fueling accelerated growth in the support infrastructure available for Pegasystems clients. Knowledge Rules Inc., a Pegasystems focused services provider, just earned the position of 1141 on the 2009 Inc. 5000 list of the fastest growing private companies in America.
“It’s exciting to see that, even in 2009, new client acquisition rates can create continued successes in the BPM marketplace for service partners such as Knowledge Rules,” said Ron Rock, CEO of Knowledge Rules. “As Pegasystems expands its reach in core industries of financial services, insurance and healthcare, as well as deliver innovative solutions to other industries, it is critical to have experienced, solid service partners who can help clients increase market share, improve customer experiences, and reduce operational costs.”
“We are experiencing a period of dramatic growth in the number of Pegasystems clients, each demanding both improved time-to-market and lower total cost of ownership for their BPM solutions,” said Timothy Panagos, Chief Business Technologist of Knowledge Rules. “Our client focused methodology to support Pegasystems Build for Change® products is helping clients achieve these goals and more quickly realize the power of BPM to drive real value for their business.”
About Knowledge Rules
Knowledge Rules Inc. is a highly specialized consulting organization focusing exclusively on Pegasystems rules-based technologies in workflow, BPM and CRM applications. The global Knowledge Rules team of Business Technologists has extensive experience in all phases of Pegasystems software design, implementation and support, including enablement services such as analysis, training, and mentoring. The company utilizes an innovative, agile and collaborative methodology to discover and support the diverse needs of its clients. Knowledge Rules also partners with global SI organizations to offer thought leadership and technology implementation expertise to customers. Headquartered in Philadelphia, PA, Knowledge Rules has offices in Boston and the United Kingdom. Visit us at www.knowledgerules.com.
Knowledge Rules Contact
Glenn Goldberg
ggoldberg@knowledgerules.com
215-233-0489
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Pegasystems Adds Knowledge Rules to Strategic Alliance Program Expands Pool of Customer Implementation Resources
CAMBRIDGE, Mass., January 31, 2006 — Pegasystems Inc. (Nasdaq: PEGA), the leader in smart business process management announced today that it has entered into a strategic alliance agreement with Knowledge Rules, Inc., a global BPM services firm focused on providing Pegasystems-based solutions to the financial services, insurance and healthcare industries. Under the terms of the agreement, Knowledge Rules will offer consulting and implementation services to organizations deploying Pegasystems’ flagship PegaRULES Process Commander (PRPC) software, PRPC-based industry frameworks, or legacy PegaWORKS product line. Pegasystems will provide training and certification to Knowledge Rules consulting staff members for Pegasystems products. This relationship will enable Knowledge Rules to leverage Pegasystems support personnel and services and provide Pegasystems access to Knowledge Rules BPM consulting services expertise in financial services and healthcare.
According to Alan Trefler, CEO and Chairman of Pegasystems, “By offering Knowledge Rules’ vertical expertise in financial services and healthcare in combination with the services offered by the Pegasystems Strategic Partner Alliance Program, customers will have access to an expanded pool of support services to help them capitalize on the competitive advantage offered in our products. We look forward to the benefits this relationship will bring to our customers.”
Knowledge Rules currently provides extensive product and industry expertise to existing companies who have deployed legacy Pegasystems products. Knowledge Rules senior consultants average over eight years of PegaWORKS experience. Many of these customers are now looking to leverage their existing investment in PegaWORKS while moving to the next generation PegaRULES platform. “The Pegasystems PRPC product line offers customer the most powerful and scalable rule-based solution on the market. We plan to develop comprehensive tools and processes to help PegaWORKS customers integrate with PegaRULES and eventually migrate to PegaRULES,” said Ron Rock, CEO of Knowledge Rules. For more information, visit www.knowledgerulesinc.com.
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top of pageKnowledge Rules’ vertical market expertise includes healthcare, insurance and financial services, including retail and wholesale banking, card services, capital markets, lending and back-office operations.
Knowledge Rules’ deep experience within each vertical industry, including services solutions that span call center, front-office or back-office support, and member or provider services, check, card, payments or other business areas, allows the Company to tailor service offerings to specific requirements and deliver demonstrable results that repay project costs many times over.
All Knowledge Rules projects receive the attention of senior staff with industry-relevant experience in your business. Typically, we work on-site at the beginning of the project and, as the project allows, we utilize remote and offshore resources to complete the project in the most efficient, timely and cost-effective manner.
Healthcare
Knowledge Rules staff has supported member and provider services projects at some of the largest healthcare insurance providers in the United States, helping to improve healthcare system interoperability. The Company has implemented projects in volume-intensive back-office operations to increase claims processing throughput, provide call center representatives with eligibility information, and integrate data from diverse backend systems.
The Knowledge Rules team has also helped customers deliver concierge healthcare service, while driving down operational costs and accelerating overall system return on investment. The Company has experience with HIPPA and other unique requirements for applications that deal with sensitive client information. In addition, Knowledge Rules team members have been contributors and speakers at National Blue Cross Blue Shield conferences on Call Center thought leadership.
Sample Healthcare Projects
• Project Management role at a major Blue Cross plan to facilitate a multi-step approach to back-end core claims system replacement while simultaneously implementing additional workflows and functionality to add new users. A critical goal involved ensuring interoperability with the existing Member and Provider Services front-end system in a manner that was transparent to end users, eliminating the need for training.
• Project Management, combined with Knowledge Rules’ technical and industry expertise, helped a major Blue Cross plan rapidly roll out new Member Services functionality. The project also leveraged key pieces of functionality in the Provider Services area for across-the-board service level gains.
• Upgraded and converted functionality to allow rollout of latest Windows operating system on all desktops.
Financial Services – Credit Card
The Knowledge Rules’ team has credit card experience in both the business and technology side of implementations. The Company has worked with the largest card processors and six of the top card issuers in Credit, Customer Service and Collections BPM applications. These projects increased productivity in a wide variety of ways including increased quick kill rates, automated credit approval and other processes, and automatic skills-based routing capabilities.
Sample Credit Card Projects
• Enhanced performance, enabled load balancing and improved system reliability for a major card call center BPM system.
• Upgraded GUI interface to provide a modern look and feel that streamlined workflows and simplified user training.
• Upgraded and added new workflows for an existing call center, enabling them to purchase new portfolios without major business disruption.
• Helped develop a dispute system for a major card company.
Check Processing
Knowledge Rules staff has driven projects that significantly increased productivity for customer service and exception handling in the check processing area. These projects implemented functionality to meet emerging requirements for initiatives such as check truncation and modern customer service interfaces while simultaneously encapsulating legacy systems so they can be modernized in the future. Knowledge Rules has detailed knowledge of the accounting, image and item management needs in today’s open system world.
Sample Check Processing Projects
• Converted a proprietary check database to Oracle to support and enable data access by more users.
Money Transfer & Payments
Knowledge Rules has implemented, upgraded and enhanced investigation and exception handling systems at the world’s largest financial institutions. Banks are constantly faced with the challenge of improving customer service while driving down operating costs. BPM implementations, such as those Knowledge Rules has performed, can effect this needed change by modernizing selected systems to better integrate with the bank’s long-term IT strategy while at the same time reducing the bank’s risk due to fraud and unauthorized transactions.
Sample Money Transfer & Payments Projects
• Modernized an existing NT-based PegaSYSTEM (Windows NT has been de-supported by Microsoft) to Sun Oracle and enabled a new set of data mining tools.
• Modernized and upgraded an existing money transfer application to enable the bank to resell its services to other banks.
