Knowledge Rules is led by a strong, experienced management team with deep and unique experience in BPM generally and Pegasystems in particular.
The team is made up of thought leaders, innovators and people with real-world management experience.
Ronald Rock, Chief Executive Officer
Eugene A. Bonte, Chief Operating Officer
Tim Panagos, Chief Business Technologist
Elaine Eckert, Chief Financial Officer
Richard Smith, Executive Vice President, Consulting Services
David Koopman, Executive Vice President, Sales and Business Development
Charles Paumelle, Executive Vice President and Managing Director, EMEA
Steve Ketteringham, Business Technology Director, EMEA
Anne Morgan, Consulting Operations Director
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Ronald Rock, Chief Executive Officer
Ron is one of the founders of Knowledge Rules and is responsible for both overall operations and the development of new business. Prior to founding Knowledge Rules, Ron was CEO of EMS360, Inc., a consumer marketing company specializing in portfolio targeting, segmentation and one-to-one marketing programs for Fortune 1000 companies.
From 1998 to 2000 Ron was Executive Vice President of Pegasystems (Nasdaq: PEGA) in charge of business development, marketing, investor relations, product development, training, customer appreciation programs and partnerships.
From 1994 to 1998, Ron was Vice President of eCommerce at Advanta Corporation (Nasdaq: ADVNA) the 6th largest issuer of Visa/MasterCard where he was a Pegasystems customer responsible for launching new products and integrating them with the existing Pegasystems CRM platform and First Data.
From 1992 to 1994, Ron was a senior executive at Kelly Services (Nasdaq: KELYA) where he was responsible for strategic business and product development in the emerging auxiliary labor market space.
Ron has served on both public and private boards serving on multiple committees including Audit, Governance, Technology and Investment. He most recently served on the board of Philadelphia Insurance Companies (NASDAQ: PHLY). Ron earned a Bachelor of Science in Accounting from LaSalle University in Philadelphia PA.
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Eugene A. Bonte, Chief Operating Officer
Gene is responsible for the internal business planning of the company as well as lending his years of operations expertise to key accounts by providing executive oversight to strategic programs. Prior to founding Knowledge Rules, Gene has been an independent executive consultant working with seed-stage companies including a year as interim CEO at QTL Biosystems in Santa Fe, New Mexico.
From April 1996 to 1999, Gene was Vice President of the Market, Strategy, and Delivery Division at Pegasystems Inc. in Cambridge, MA. During his tenure, the company completed a successful IPO and grew from $22 million in 1995 to $76 million in 1999.
In 1988, Gene was a founder of Object Design, Inc., (eXcelon Corporation, NASDAQ: EXLN) which was acquired by Progress Software. While at Object Design, he held a number of executive positions in marketing, product management and finance. In 1994, Inc. Magazine recognized the company as the fastest growing privately held company in the United States. The company raised over $36 million from venture and corporate partners.
Gene earned a Bachelor of Science in Political Economics from Johns Hopkins University and an M.B.A. from Harvard Business School.
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Tim Panagos, Chief Business Technologist 
Tim is responsible for staff development and dissemination of best-practices globally. He is focused on process improvement, solution design, community-based knowledge management, and the development of intellectual property which speeds delivery and ensures product quality. Before Knowledge Rules, Tim provided strategic BPM consulting to companies ranging from Fortune 100 companies like Citibank to sector innovators such as Sentient Jet. He also managed PegaTRICKS.com, the first online community for developers of Pegasystems-based, business process automation solutions.
From 2003 to 2005, Tim was Managing Partner of The MOT Group LLC, a provider of advanced development services for Fortune 1000 companies implementing Pegasystems’ PRPC suite of rules-based, BPM solutions.
From 1994 to 2003, Tim was a leader in product development at Pegasystem in roles ranging from field engineering to product management to systems design. His most recent position as Director of Technology Evolution focused on bridging the gap between the PegaWORKS and PRPC product-lines and working with innovating customers to explore the implications of the new BPM/BPA architectures in their businesses.
Tim studied computer science at the University of New Hampshire and earned a Masters of Science in the Management of Technology issued jointly from the Sloan School of Management and the School of Engineering at the Massachusetts Institute of Technology.
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Elaine Eckert, Chief Financial Officer
Elaine is responsible for the financial and accounting functions of the organization. She brings over twenty-four years of experience in financial management and operations management to the company.
Prior to joining Knowledge Rules in 2006, Elaine worked at ADVISORport, Inc., as the Vice President of Operations where she directed the billing operations and managed the policy and procedure process for all operational areas.
From 1997 to 2000, Elaine was a Director for Prudential Insurance where she oversaw the operations for various departments within the Individual Insurance Group consisting of approximately 350 people.
Prior to Prudential, Elaine spent fourteen years at Verizon where she held positions in various capacities, including financial reporting, external reporting and operations management. She also was at Arthur Andersen’s Philadelphia office where she was in the Emerging Business division.
Elaine is a graduate of LaSalle University with a B.S. in Business Administration and is a CPA in the Commonwealth of Pennsylvania.
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Richard Smith, Executive Vice President, Consulting Services
Richard works with some of Knowledge Rules’ most challenging accounts, bringing expertise in technology and business process reengineering to solve complex problems in both financial services and health insurance verticals. Prior to founding Knowledge Rules, Richard spent 20 years, as a founding employee, at Pegasystems where he played a variety of roles over his distinguished career. His most recent roles include Director of Professional Services and Director of e-Merging Services where he was responsible for migrating customers from Pegasystems legacy mainframe and VAX systems to its Unix-Based client service offering. Additionally, Richard was a senior leader on the project to develop the application for Pegasystems’ newest BPM product, PRPC. During his tenure, Richard worked extensively with Pegasystems’ largest customers and technologies spanning the full range from IBM mainframes, DEC VAX and Unix operating systems.
Richard earned a Bachelor of Science in Economics from Harvard University.
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David Koopman, Executive Vice President, Sales and Business Development
Dave is responsible for sales and business development with a focus on ensuring that each account is highly satisfied with the results from each project. Prior to joining Knowledge Rules, he spent five years at Pegasystems spearheading their entrance into the healthcare market – focusing on Business Process Management and Customer Relationship Management applications. During this time he led cross-functional teams resulting in the acceptance of over 15 mission-critical applications across major payers including 12 Blue Cross Blue Shield Plans.
From 1994 to 1997, Dave worked at Telespectrum, a multi-center outsourced services organization where he served as director of business development focusing on the healthcare and financial services industries.
Dave spent seven years, from 1988 to 1994, in the coated thin films industry where first he was the worldwide sales director for MPI, then in 1992, was a co-founder of Reflex Technologies, a successful start-up provider of specialty insulation materials for aerospace medical equipment and cryogenic applications.
Dave earned a Bachelor of Science degree in Business Administration from Babson College.
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Charles Paumelle, Executive Vice President and Managing Director, EMEA
Charles is responsible for developing and managing Knowledge Rules business in the United Kingdom and Europe. Prior to joining Knowledge Rules, Charles was Head of Online at Dell where he led growth of B2B internet sales. From 2000 to 2003, Charles was Global eBusiness Manager for Shell Petroleum’s LPG division.
Charles also spent 6 years at Pegasystems from 1995 to 2000 in various sales and marketing management roles in EMEA. He helped Pega establish a foothold in continental Europe by signing new customers and opening new geographies and industries.
Charles earned a Masters in Business from Audencia Nantes (France) and Trinity College Dublin (Ireland) and is a Six Sigma practitioner.
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Steve Ketteringham, Business Technology Director, EMEA
Steve is responsible for the technical delivery and architecture vision for the European region. Prior to joining Knowledge Rules, Steve spent 8 years at Pegasystems from 1995 to 2003. During this period, Steve worked in a number of roles, including technical sales support manager and European product development manager where he established an applications development team to design and build core application components of the product suite.
In addition to these roles, Steve held the position of Design Architect for customer applications where he was responsible for designing high performance, robust and testable solutions in a variety of vertical markets including, credit card, private banking, call center, and money transfer.
Steve has experience in implementing solutions across multiple platforms including SUN, AIX, and Microsoft. Prior to Pegasystems, Steve spent 15 years as an engineer in the design, development, testing and support of systems and components at Tristate Technologies, TIS / Mysis, MainDec, and IDEA.
Steve studied Electronics and Computer Engineering in college (Higher National Diploma).
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Anne Morgan, Consulting Operations Director
Anne is mandated with the smooth running of Knowledge Rules consulting operations. Along with developing and managing the consulting talent pool, Anne is improving the company’s internal processes with the intention of maintaining Knowledge Rules’ position as both the employer of choice for senior BPM talent and as the most experienced, third-party, Pegasystems consulting practice in the world.
Prior to joining Knowledge Rules, Anne spent 14 years with Nortel in roles ranging from lead process architect for EMEA HR, talent procurement, and the management of international teams of software developers within Nortel’s R&D departments.
Anne holds both a degree in Software Engineering from UTC (France) and Master of Science degree in Software techniques from Cranfield University (UK). In addition, Anne is trained in Lean Six Sigma process reengineering.
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