Knowledge Rules offers a comprehensive suite of services to help our clients optimize their Pegasystems implementations. From a quick project analysis to a long-term on-site staff augmentation engagement, Knowledge Rules has the tools, capability and experience to identify and solve the obvious and not-so-obvious Pega issues that will impact your organization.
As a way to identify the ways in which Knowledge Rules can help, we typically start with our Business Technology Needs Assessment model. By completing a series of questions, we can both identify the issues that need immediate attention as well as produce a roadmap to help address future needs. The process is quick and will help provide focus on what needs to be done to address BPM adoption issues.
Following this discovery process, we can then provide the appropriate services, which can include Best Practices, Centers of Excellence, Learning, Mentoring, On-Site / Off-Site Staffing and Project Teams.
Finally, our no-cost knowledge base, GuidePost, offers many clients valuable Pegasystems information you won’t find anywhere else. Contributors to GuidePost span the globe and offer real world examples and solutions to issues which may exist in your organization.
top of pageThere are many roads to BPM mastery; many starting points and many destinations—each dictated by unique attributes of your organization from current capability to future vision. What BPM consumers need is a roadmap that is customized for their journey.
Knowledge Rules’ Business Technology Roadmap is a BPM needs assessment methodology, a set of tools designed to help you analyze your unique organizational demands. The methodology provides you with a comprehensive, customized suite of suggested services and recommended providers to help you maximize the return from your BPM investments. The assessment methodology covers, in detail, organizations that range from brand-new BPM buyers to veteran BPM power-users. Because there is always further to go, knowing the best route for you makes all the difference.
The Business Technology Roadmap looks at your organizations in four dimensions—discovering your preferences, capabilities, and aspirations as a BPM adopter and providing information critical to planning and to reducing project risk. Each stakeholder organization is analyzed through simple Who, What, When, Where models that pinpoint the style and progression of your BPM initiative. Insights derived from these models reveal a comprehensive list of potential pitfalls—in the short, middle, and long terms, both obvious and hidden—and a roadmap providing tools and services to avoid them. Each model is informed by countless years of experience in aiding organizations through effective and trouble-free BPM adoption.
Assessments can be executed as a Spot Chart, an intensive 2-day analysis for fast response; and as a Pinpoint Chart, a 2-week detailed investigation that crosses stakeholder divisions to create a multidisciplinary plan for complete information.
The Knowledge Rules Business Technology Roadmap puts a map in your hands to guide you through your unique journey.
Request a contact today to let us help you plan your journey.
top of pageBPM adoption is a journey. Product vendor training can only take you 80% of the way. The remaining 20% requires focus on integrating processes for risk management, requirements analysis, and software development. Knowledge Rules can provide training support that takes your organization beyond the nuts and bolts of the tool to a working-knowledge of the processes that underlie successful implementations. Training can be customized to emphasize special project needs and tailored to fit the needs of different communities—one-size does not fit all.
Advanced Training Topics include:
General Principles
• Work Distribution
• Benefits of Human-centric BPM
• Capabilities of Process Commander, CPM, etc.
• Principles of Intent-driven Design
• Procedural vs. Declarative Documentation, Design, and Build
• BPM & Reporting
Process Excellence
• DCO & Requirement Processes
• Agile Methods & BPM Development
• Gap-oriented Requirements and Design: Design by Delta
Rules Maturity
• Rules Harvesting
• Rules Documentation
• Rules & Process Governance Processes
Process Maturity
• Process Mapping
• Process Reengineering with Lean
• Measuring for Continuous Improvement with 6Sigma
• Wiki Approach to Process Documentation
Architecture and Design
• Multi-Sliver Applications
Vendor training is a critical first-step in gaining new competencies—structured, hands-on practice is the next important step to get the most from a training investment. Since training environments are rarely a priority, access to flexible, inexpensive, externally-hosted learning environments can make the difference; just-in-time access can fast forward a development initiative when internal infrastructure processes are slow. Environments can be paid for on a short or long-term subscription basis and may come preloaded with well-designed development exercises. KR can personalize a learning environment for your organization, utilizing your own application rules, user interface and frequent change scenarios, enabling learning in the most relevant possible environment.
Learning Environment Features include:
• Beyond Boot Camp Exercises
• Customized On-the-Job Training (OJT) Packages
• Just In Time Exercises
Staffing internally can be a challenge—specialized skills are slow to develop and may not be valuable beyond an initial rollout. Work must get done effectively even while internal staff or trusted partners are learning. Knowledge Rules can provide PRPC and PegaWORKS certified development resources to fit any organization’s needs. Every resource sourced from Knowledge Rules comes backed with the full support of the entire company—each individual is a virtual team. Get the most benefit out-of-the-box and within the guardrails by engaging experienced, expertly trained developers.
• Affordable solutions
• Pegasystems certified
• On-site, on-shore support
• Multiple skills and levels of expertise
When there is too much work to be done right AND right now, Knowledge Rules can provide turn-key project development teams to work with your staff to put success within comfortable reach. Our project teams are PRPC certified resources, educated on the latest best-practices and bring both technical competence and industry knowledge—people that you can trust to deliver on your terms. Teams are trained to be effective not just at new software deployments but with targeted enhancements as well.
• Complete lifecycle and role support:
• DCO-enabled requirement collection
• Design
• Development
• Transition support
• Fixed-price, remote component development
BPM, Rules and PRPC are technologies like no other. To assure success and speed your adoption of these contemporary tools and techniques, Knowledge Rules offers expert mentoring to your internal staff—sharing hundreds of years of combined experience with your brightest staff. Give your organization the best start by engaging mentoring professionals to work with them through training and first deployment phases. Avoid making the early mistakes that can cripple your project. Learn best-practices, stay within vendor guardrails, and get the most out of your platform.
• Business process reengineering
• Collaborative requirements collection and analysis with DCO
• Reviews of design, code, and guardrail compliance
• Enterprise architecture and BPM design patterns
• Performance and scalability analysis and tuning
GuidePost is a comprehensive knowledge base with contributors and readers from all over the world. Discussion forums, articles and information on Pegasystems updates will keep you current on new features and the ever evolving landscape of best-practices. And best of all, it’s free.
GuidePost is currently in Beta Release. See terms of use before proceeding to GuidePost.
Schema for integration of an enterprise BPM backbone
Business Process Management software has turned from science project to infrastructure imperative. As organizations seek to weave adaptive, process-wise applications into the fabric of their information processing infrastructure, it becomes imperative for organizations to adopt a rational, extensible architectural pattern that is strong enough to enforce meaningful guidelines and flexible enough to encourage adoption. KROME, the Knowledge Rules Orthogonal Modules Enterprise framework, is such an enterprise BPM schema.
For business process owners, KROME is a means to focus rules discovery, governance, and process improvement efforts on policies and procedures at a level that is both manageable and meaningful—focus that combined with a sound rules management methodology will yield actionable, predictable, timely results.
For technology pundits, KROME is an architectural framework which follows the separation of concerns philosophy to disaggregate process functionality into reusable objects. Such reusable objects fit business rules invocation and business process orchestration into a Service-Orient Architecture (SOA) world-view. The result is a framework which allows the business to describe application composition as a mash-up of known, stable components that delivers rapid results without sacrificing data integrity.
KROME reduces uncertainty and risk in large-scale BPM implementations by focusing attention on manable, reusable modules. KROME establishes a pattern that allows organizations to focus on the underlying rules that drive business value rather than on details of technical plumbing that are otherwise necessary concerns in unlocking that value. KROME addresses the problem of ‘multiples’:
- Multiple BPM software vendors,
- Multiple BPM software versions,
- Multiple BPM application ‘slivers’,
- Multiple funded BPM projects,
- Multiple development sites (onshore/offshore),
- Multiple professional services vendors,
- Multiple tenancy – shared and virtual infrastructure on internal/external cloud computing platforms.
KROME provides adapters for early BPM adopters.
Following the KROME schema in conceiving and implementing an enterprise-wide BPM backbone initiative gives an organization a major advantage: It enables the leveraging of process assets across divisions, and across funded projects, without incuring the multiples of cost typically associated with building reusable code.
When coupled with a ‘Build for Change’ capable BPM software platform, like Pegasystems’ PRPC, KROME design minimizes the damage often done by early efforts at adoption by providing a flexible, plug-and-play environment for later adaptation of processes. Reducing the cost of failure drastically improves the speed of adoption by encouraging learning and exploration in short, iterative cycles. KROME is protective enough for novice BPM implementers, but robust enough to satisfy advanced consumers and power-users.
Read about the KROME Modular Model
top of page